Terms & Conditions
CIGARS ON THIS SITE ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 21.
Prices are subject to change without notice. Not responsible for typographical errors*. We reserve the right to limit quantities. Special orders for related merchandise can be filled upon request. We reserve the right to reject any order for any reason. No order shall be binding at E.O.T.O Exquisite Cigars until we accept it. Items may be purchased from this website using a valid credit card or PayPal for payment. Shipping of items will be by UPS or USPS. Items must be shipped to an address where a person is available to sign for and receive said items. These terms and conditions of sale and the transactions contemplated thereby are governed solely by the laws of the State of Texas, and any and all claims related thereto must be brought and finally resolved solely in the courts of the State of Texas. By placing an order, you agree to all foregoing terms and conditions.
We guarantee that every transaction you make at EOTOSMOKESHOP.COM will be 100% safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet. All bells and whistles of the cutting edge technology are being employed on this website for your safety. Your information is extremely important to us and we take extra effort to guarantee your transaction's safety and this commitment. We employ independent security services that monitor the website 24/7 and provide alerts for any breach.
The information we collect will be used to notify customers about updates to our web site and periodic specials. We do not share the information with other organizations for any purpose.
Due to federal regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by Ground only.
All international customers whose orders are shipped outside of the United States via US Postal Service are responsible for their merchandise. All such purchases are FOB San Antonio and delivery is deemed complete once shipment arrives in the customer's country..
We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occurred on our web site. We will always try our best to accommodate any customer that was offended in such case in an amicable solution but sometimes we simply can't ship in this situation. All gift certificates must be mailed back to us in order to be redeemed. You must make a purchase to redeem a gift certificate. Brands that are promoted with a gift certificate for every box, the box must contain at least 20 cigars. Boxes with 19 cigars or less require a purchase of two boxes. On brands with a discounted second box/bundle, the second box/bundle must be of equal or lesser value than the first box/bundle. Application of gift certificate credit is subject to the "Gift Certificate Program" restrictions. Samplers and free items - While we make every attempt to fill every order according to specified items, we sometimes have an "out of stock" situation. We reserve the right to substitute items with equal or better value items. Samplers - In samplers that include cigars from different brands we reserve the right to replace a specific cigar with equal or higher value substitute.
All merchandise shipped from our warehouse leaves here in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a return Authorization Number. Merchandise that will be returned or refused by customer without authorization will be subject to 50% restocking fee or $15 whichever is greater. "Collector items" on limited serial number sales are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label. We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will be refused. All authorized returns must be received within ten (10) business days after authorization issuance. Credit for any returned item which is a part of a "combination sale" shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return. When the original order included a free item, a return cannot be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.
Customers who return complete order for refund will be charged according to the shipping method selected for that shipment even if EOTO Smoke Shop covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance. We do not accept items returned outside their original box** and will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or pro-rate credit for any returned item received in inadequate condition.
Shipping outside the US
Any return of merchandise that was shipped to customers outside the USA is the responsibility of the customer. All such customers need to arrange and pay to return any merchandise. E.O.T.O Exquisite Cigars will not cover the costs of returns from abroad. To see specific return policy addition regarding sales at our store location in Bay Harbor, FL please scroll all the way down.
Any order placed on the web site*** for an item which is marked with the e-coupon symbol, will add a $10 credit item to the customer's web site account. Any credit which was previously accumulated on a customer's account may be redeemed by reducing the sub-total of any future order**** by the amount of the available credit. The deduction of credit is automatically offered at the check-out page and the customer just needs to enter the credit amount. You can check the amount of credit you accumulated by going to your account and click on electronic coupon amount any time.* see disclaimers ** we do not accept returns of single cigars. *** The electronic coupon ("e-coupon") and the automatic credit feature are available only on the web site. You cannot redeem e-credit while ordering through our call center; any such credit can be redeemed only while placing web site order through the internet. For customers ordering via our call center, the old gift certificate system is still available by mailing to us any paper coupon you received in your invoice.**** Available credit can be redeemed only by a reduction of the subtotal on the order's invoice, i.e. the credit cannot be used against Freight or Tax. *****purchase of gift certificate with a gift certificate is prohibited. For returns in our store customers must provide receipt and all items must be in resalable condition.
Sorry we do not accept returns of single cigars-all sales are final.
All returns must be processed during weekdays only (no weekends)