Terms & Conditions
LEGAL
CIGARS ON THIS SITE
ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 21.
Prices are subject to
change without notice. Not responsible for typographical errors*. We
reserve the right to limit quantities. Special orders for related merchandise
can be filled upon request. We reserve the right to reject any order for any
reason. No order shall be binding at E.O.T.O
Exquisite Cigars until we accept it. Items may be purchased from this website
using a valid credit card or PayPal for payment. Shipping of items will be by UPS or USPS. Items must be shipped to an address where a
person is available to sign for and receive said items. These terms and
conditions of sale and the transactions contemplated thereby are governed
solely by the laws of the State of Texas, and any and all claims related
thereto must be brought and finally resolved solely in the courts of the State
of Texas. By placing an order, you agree to all foregoing terms and conditions.
SECURITY
We guarantee that every transaction you make at EOTOSMOKESHOP.COM
will be 100% safe. Our secure server software (SSL) is the industry standard
and among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number,
name and address, so that it cannot be read as the information travels over the
Internet. All bells and whistles of the cutting edge technology are being
employed on this website for your safety. Your information is extremely
important to us and we take extra effort to guarantee your transaction's safety
and this commitment. We employ independent security services that monitor the
website 24/7 and provide alerts for any breach.
PRIVACY
The information we collect will be used to notify customers
about updates to our web site and periodic specials. We do not share the
information with other organizations for any purpose.
LIGHTERS
Due to federal regulations lighters cannot be shipped by
air. All orders containing lighters will be shipped by Ground only.
International
Shipments
All international customers whose orders are shipped outside
of the United States via US Postal Service are responsible for their
merchandise. All such purchases are FOB San Antonio and delivery is deemed
complete once shipment arrives in the customer's country..
Disclaimers
We reserve the right to cancel and fully refund the customer
in any case of a typographical error or honest mistake that is clearly obvious
that occurred on our web site. We will always try our best to accommodate any
customer that was offended in such case in an amicable solution but sometimes
we simply can't ship in this situation. All gift certificates must be mailed
back to us in order to be redeemed. You must make a purchase to redeem a gift
certificate. Brands that are promoted with a gift certificate for every box,
the box must contain at least 20 cigars. Boxes with 19 cigars or less require a
purchase of two boxes. On brands with a discounted second box/bundle, the
second box/bundle must be of equal or lesser value than the first box/bundle.
Application of gift certificate credit is subject to the "Gift Certificate
Program" restrictions. Samplers and free items - While we make every
attempt to fill every order according to specified items, we sometimes have an
"out of stock" situation. We reserve the right to substitute items
with equal or better value items. Samplers - In samplers that include cigars
from different brands we reserve the right to replace a specific cigar with
equal or higher value substitute.
RETURN POLICY
All merchandise shipped from our warehouse leaves here in
perfect condition. In the unlikely event that you should doubt the quality of
an item, you must notify us within 72 hours of receiving the merchandise to
obtain a return Authorization Number. Merchandise that will be returned or
refused by customer without authorization will be subject to 50% restocking fee
or $15 whichever is greater. "Collector items" on limited serial
number sales are not returnable. Once you have obtained an Authorization
Number, you should mark it clearly on the package next to the address label. We
are not responsible for merchandise returned without an Authorization Number.
Any package returned without an Authorization Number will be refused. All
authorized returns must be received within ten (10) business days after
authorization issuance. Credit for any returned item which is a part of a
"combination sale" shall not exceed the purchase price of the lesser
value item. Minor imperfections in some accessory products do not constitute a
cause for return. When the original order included a free item, a
return cannot be made without returning the free item as well. If the free item
was not returned, its regular price shall be deducted from the credit. When the
original order included free shipping, the cost of ground shipping will be
deducted from the credit for any returned item.
Customers who return complete order for refund will be
charged according to the shipping method selected for that shipment even if
EOTO Smoke Shop covered the cost of shipping that order. For example, a customer
who refused (or returned for some other reason the entire package) an overnight
order, will not receive full refund. The amount of overnight shipping that
order will be deducted from the refund, and the refunded amount will include
only the balance. We do not accept items returned outside their original box**
and will not accept cut or partially smoked cigars. All returned items must
still be in condition to be sent back to the manufacturer. We reserve the right
to refuse or pro-rate credit for any returned item received in inadequate
condition.
Shipping outside
the US
Any return of merchandise that was shipped to customers
outside the USA is the responsibility of the customer. All such customers need
to arrange and pay to return any merchandise. E.O.T.O Exquisite Cigars will not
cover the costs of returns from abroad. To see specific return policy addition
regarding sales at our store location in Bay Harbor, FL please scroll all the
way down.
E-COUPON
Any order placed on the web site*** for an item which is
marked with the e-coupon symbol, will add a $10 credit item to the customer's
web site account. Any credit which was previously accumulated on a customer's
account may be redeemed by reducing the sub-total of any future order**** by
the amount of the available credit. The deduction of credit is automatically
offered at the check-out page and the customer just needs to enter the credit
amount. You can check the amount of credit you accumulated by going to your
account and click on electronic coupon amount any time.* see disclaimers ** we
do not accept returns of single cigars. ***
The electronic coupon ("e-coupon") and the automatic credit feature are
available only on the web site. You cannot redeem e-credit while ordering
through our call center; any such credit can be redeemed only while placing web
site order through the internet. For customers ordering via our call center,
the old gift certificate system is still available by mailing to us any paper
coupon you received in your invoice.**** Available credit can be redeemed only
by a reduction of the subtotal on the order's invoice, i.e. the credit cannot
be used against Freight or Tax. *****purchase
of gift certificate with a gift certificate is prohibited. For returns in our
store customers must provide receipt and all items must be in resalable
condition.
Sorry we do not
accept returns of single cigars-all sales are final.
All returns must be processed during weekdays only (no weekends)